Help Centre
FAQs, how-to guides and ways to reach us.
Answers to the questions people ask most about ELUMMA — whether it is free, whether it counts as legal or financial advice, how your progress is saved, and how to get help with Wills, probate, funerals, aged care, grief or planning ahead.
How-to guides
Frequently asked questions
Yes. ELUMMA is free and independent. You can use most of the site without an account. Some optional features — like saving your checklist or documents — need a free account.
No. ELUMMA provides general information only and is not legal, financial or medical advice. Always confirm important details with official sources or a qualified professional.
Create a free account. Your checklist, budget, saved items, document vault and estate planner are then saved against your account and available across devices.
Some information (like probate rules and government services) depends on where you are. Set your state using the selector in the header so we show the right information.
Ask ELUMMA is a guided assistant that draws on verified Australian sources. It gives plain-English answers and links to official sources so you can check the details.
Listings show a verification status. Verified means we have checked the details; always confirm directly with the provider before relying on them.
Sponsored or commercial content is always clearly labelled. Free community help and government information are never paid placements.
Contact support
We're a small Australian team. The fastest way to help us help you is to send feedback with details of what you were trying to do.
For account or privacy matters, use the feedback form and we'll get back to you.